Agent Performance & Quality Monitoring

Description

Once you begin tracking agent performance metrics, you will be able to see the impacts on average handle time and hold time, as well as volume of calls, sentiment, and top themes handled for a single call or multiple calls.

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Clarabridge

Our mission is to help businesses win the hearts of their customers. We achieve it through our award-winning leadership, best-in-class technology, and experience with hundreds of major brands.

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Pricing

Quote upon request

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