Feedbacks Analysis


Kapiche develops themes which add context to each term, providing you deeper insight into exactly what questions your customers are asking and what issues they are experiencing, where other text analytics tools only provide keywords.



Kapiche is on a mission to help organisations understand and empathize with their customers at scale using our unique software.\nOur text analytics software solution allows users to understand large volumes of text data from survey feedback, including NPS, CSAT and product reviews, via machine learning.\nKapiche specialises in taking the data from open-ended unstructured questions along with data from traditional close-ended structured question to give deep insights, giving organisations a high degree of visibility to make strategic decisions to increase customer loyalty, growth and revenue.\n

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${comment.user__first_name}$ ${comment.user__last_name}$

${ new Date(comment.created_at).getFullYear() + "/" + new Date(comment.created_at).getMonth() + "/" + new Date(comment.created_at).getDate() + " " + new Date(comment.created_at).getHours() + ":" + new Date(comment.created_at).getMinutes() }$


${response.user__first_name}$ ${response.user__last_name}$ modifier

${ new Date(response.created_at).getFullYear() + "/" + new Date(response.created_at).getMonth() + "/" + new Date(response.created_at).getDate() + " " + new Date(response.created_at).getHours() + ":" + new Date(response.created_at).getMinutes() }$
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